Terms of service

Last updated March 2, 2026

1. Acceptance of these terms

By opening an account, by using the product or by authorizing someone to use it on behalf of your association, you agree to these terms on behalf of that association or management company. If you do not have authority to bind the organization, do not accept them. The agreement is between MLJ, SASU, a French company registered under SIREN 934 769 837, and the organization named on the account, which these terms call the customer.

2. What the service does

HOACovenant is a hosted web application for community association covenant enforcement. It records violations against a lot with photographic evidence and a date, cites the article of the governing documents relied on, generates escalating notice letters at the level the file has reached, tracks cure deadlines with re-inspection reminders, shows enforcement history for consistency review, and assembles hearing packets for export. It is a record keeping and correspondence tool. It does not provide legal advice, it does not decide whether a condition is a violation, and it does not represent an association before any panel, court or agency.

3. Accounts and eligibility

The customer must be an incorporated or otherwise lawfully constituted community association, or a company managing such associations, and the person accepting must be at least eighteen years old. The customer names the individuals who may access the account and is responsible for what those individuals do with it. Credentials must not be shared between people, and the customer must tell us promptly if a director leaves the board or a staff member leaves the office so access can be removed. We may suspend an account where we reasonably believe credentials have been compromised.

4. Acceptable use

The service may be used only for the enforcement work of the associations on the account. The customer must not upload material unrelated to that work, must not use photographs taken inside a private dwelling, must not attempt to gain access to another customer's records, must not probe or overload the infrastructure, and must not resell access to the product. Photographs of a lot must be taken from a place the photographer is entitled to be, in line with the association's own governing documents and applicable state law. We may remove content that plainly breaches this section and, where the breach is serious or repeated, we may terminate the account.

5. Subscription and billing

Three plans are offered and are billed monthly in United States dollars: Small Association at $39 per month, Community at $89 per month, and Management Company at $199 per month. Each plan covers one association except the Management Company plan, which covers a portfolio. Prices exclude any sales or value added tax that may apply in the customer's jurisdiction. Payment is taken on the same calendar day each month by the method registered on the account, and an invoice is issued for every charge. If a payment fails, we contact the billing address and keep the account open for fourteen days before suspending access. We may change prices with sixty days of written notice, and a customer who does not accept a change may cancel before it takes effect.

6. Cancellation and the end of the agreement

The customer may cancel at any time from inside the account. Cancellation takes effect at the end of the monthly period already paid for, access continues until then, and no exit fee is charged. There is no minimum term and no automatic annual commitment. We may terminate the agreement on thirty days of notice, or immediately where the customer breaches section 4. On termination the customer may export the complete enforcement archive, and we retain the data for thirty days afterwards to allow for a change of officers before deleting it.

7. Customer data and ownership

All violation records, photographs, notice letters, rosters and governing documents that the customer puts into the service, and everything the service generates from them, belong to the customer. We claim no ownership over them and we do not sell them, mine them for advertising or use them to train third party systems. We process them only to run the service, to keep it secure and to provide support requested by the customer. Aggregate statistics that cannot identify an association or an owner may be used to describe how the product performs. Export in open formats is available at any time while the account is active.

8. Availability and support

We target 99.9 percent monthly availability outside announced maintenance windows, which are scheduled outside United States business hours and announced at least three days ahead. Support is provided by email at jimenezjulien42@gmail.com and answered within one business day. The service depends on hosting and network providers we do not control, and interruptions caused by them are handled as quickly as we can but are not a breach of this agreement.

9. Disclaimer of warranties

The service is provided as it stands and as it is available. To the fullest extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non infringement. We do not warrant that the service will be uninterrupted or error free, that a generated notice satisfies the requirements of any particular state statute or set of governing documents, or that using the product will produce a particular outcome at a hearing. The customer remains responsible for its own enforcement decisions and for taking legal advice where it is needed.

10. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special or consequential loss, including lost assessments, lost fines, loss of goodwill or the cost of litigation with an owner. Our total aggregate liability arising out of or in connection with this agreement is limited to the fees paid by the customer in the twelve months preceding the event giving rise to the claim. Nothing in these terms excludes liability for fraud, for willful misconduct or for anything that cannot lawfully be excluded.

11. Indemnity

The customer will indemnify MLJ, SASU against claims brought by a third party, including a lot owner, arising from the customer's own enforcement decisions, from content the customer uploaded, or from use of the service in breach of section 4. We will notify the customer promptly of any such claim and will not settle it without the customer's consent, which must not be unreasonably withheld.

12. Changes to these terms

We may update these terms to reflect changes in the product or in the law. Material changes are notified by email to the account contact at least thirty days before they take effect, and the date at the top of this page is updated. Continuing to use the service after that date means the new terms are accepted. A customer who does not accept them may cancel under section 6 without penalty.

13. Governing law and contact

This agreement is governed by French law. Any dispute that cannot be settled amicably will be brought before the competent courts of Paris, France. The parties agree to attempt a good faith discussion by email or telephone before any proceedings are started. Notices to us go to MLJ, SASU, publication director Jimenez Julien, jimenezjulien42@gmail.com. Company identification appears on the legal notice and data handling is described in the privacy policy.